Privacy Policy

1. Introduction

Welcome to Biggan Project ("we," "our," or "us"). We operate the website https://bigganproject.bd/ and provide an Android shopping application for customers interested in robotics, electronics, science projects, and technology products.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, use our Android application, create an account, place an order, or contact us.

2. Information We Collect

2.1 Personal Information

When you register an account, place an order, or contact us, we may collect:

  • Your name and customer account information.
  • Email address and mobile phone number.
  • Billing address, shipping address, and delivery information.
  • Order details, purchased products, quantities, and transaction records.
  • Information you voluntarily provide when contacting customer support.

2.2 Payment Information

Payments made through our website may be processed by third-party payment service providers or financial institutions. We may receive transaction references, payment status, payment method, and necessary billing details.

We do not intentionally store complete credit or debit card numbers or card security codes (CVV) on our own servers. Payment information is handled by the applicable payment provider according to its privacy and security practices.

2.3 Device and Technical Information

When you access our website or Android application, certain technical information may be processed automatically by our website, hosting provider, or Android operating system, including:

  • IP address and general network information.
  • Device type, operating system, browser, and application version, where available.
  • Website access logs, requested pages, and timestamps.
  • Basic diagnostic, security, and error information.

This information may be used for security, troubleshooting, fraud prevention, and maintaining the reliability of our services.

2.4 Cookies and Similar Technologies

Our PrestaShop website may use cookies and similar technologies to maintain customer sessions, remember shopping cart contents, support login functionality, improve website performance, and provide essential shopping features.

Third-party services integrated into our website may also use cookies, subject to their configurations and applicable consent requirements.

You can manage cookies through your browser settings. Disabling certain cookies may affect login, shopping cart, checkout, or other website functionality.

3. How We Use Your Information

We may use your information for the following purposes:

  • To create and manage customer accounts.
  • To process orders, payments, shipping, delivery, returns, and refunds.
  • To maintain shopping carts and customer sessions.
  • To provide customer support and respond to inquiries.
  • To communicate with customers regarding orders, transactions, and service-related matters through available communication channels.
  • To maintain, secure, and improve our website and Android application.
  • To detect fraudulent transactions, prevent misuse, and protect our customers and business.
  • To comply with applicable laws, regulations, and legitimate legal requests.

We will not use personal information for purposes materially different from those described in this policy without providing appropriate notice or obtaining consent where required.

4. Android Application and WebView

Our Android application provides access to the Biggan Project shopping website through an Android WebView-based interface, together with native Android navigation and application functionality.

The application uses our existing website to provide product browsing, customer login, registration, shopping cart, checkout, account management, and order history.

When you use the application:

  • Information entered into website forms may be transmitted to our website and relevant service providers to perform the requested shopping functions.
  • Website cookies and session technologies may be used to maintain login sessions and shopping cart contents.
  • Information processed by the website through the application is subject to this Privacy Policy and the applicable policies of third-party service providers.
  • The application may process basic technical information required for its operation, security, and troubleshooting.

The application does not intentionally collect contacts, SMS messages, call logs, or personal files from your device.

The application does not include Firebase Cloud Messaging, push notification services, or advertising SDKs as part of its current functionality. We do not use the application to collect notification tokens or send push notifications.

5. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal information to third parties for their independent marketing purposes.

We may share information with the following categories of service providers when necessary:

5.1 Payment Providers

Payment service providers and financial institutions may process relevant payment and transaction information to authorize, process, verify, or refund payments.

5.2 Delivery and Logistics Providers

Courier companies and delivery partners may receive your name, phone number, delivery address, and necessary order details to fulfill your order.

5.3 Hosting and Technical Service Providers

Our website hosting provider, technical support providers, and infrastructure providers may process limited information necessary to host, secure, maintain, and operate our services.

5.4 Legal and Regulatory Requirements

We may disclose information where reasonably necessary to comply with applicable laws, legal processes, court orders, regulatory requirements, or lawful requests from authorized authorities.

We require service providers to handle personal information appropriately and only for authorized purposes, subject to applicable contractual and legal obligations.

6. Data Storage, Retention, and Security

We implement reasonable technical and organizational security measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

These measures may include secure connections, access controls, authentication mechanisms, and appropriate hosting and server security practices.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfillment, customer support, account management, dispute resolution, fraud prevention, and compliance with applicable legal or accounting obligations.

The retention period may vary depending on the type of information and the circumstances in which it was collected.

7. Your Privacy Rights and Choices

Subject to applicable laws, you may have the right to:

  • Request access to personal information associated with your account.
  • Request correction of inaccurate or incomplete information.
  • Request deletion of your account and eligible personal information.
  • Withdraw consent where processing is based on consent.
  • Contact us with questions or concerns regarding the handling of your information.

You can update certain account information through your Biggan Project customer account, where the relevant functionality is available.

To request access, correction, or deletion of your personal information, contact us using the details provided in Section 12.

We may need to verify your identity before fulfilling a privacy request.

Some information may need to be retained where required by law, for legitimate transaction records, fraud prevention, dispute resolution, or other lawful purposes.

8. Account Deletion

If you have created a customer account, you may contact us to request deletion of your account and associated personal information.

Please email shop@bigganproject.bd with the subject line Account Deletion Request and include the email address associated with your account.

We may request reasonable information to verify that you own the account before processing the request.

Once verified, we will process eligible deletion requests within the period required by applicable law.

Certain information, such as transaction records, invoices, or information required for legal compliance, may be retained for the period required by law or for other legitimate purposes.

Account deletion does not necessarily mean that all transaction records can be immediately erased.

9. Third-Party Websites and Services

Our website and application may provide access to third-party websites, payment gateways, courier services, or other external services.

These third parties may collect or process information under their own privacy policies and terms.

We do not control the independent privacy practices of third-party websites or service providers.

We encourage customers to review the applicable privacy policies of third-party services before providing personal information or completing transactions through those services.

10. Children's Privacy

Our services are intended for general shopping and are not specifically designed to collect personal information from children under the age of 13.

We do not knowingly collect personal information directly from children under 13 without appropriate authorization where required by applicable law.

If we become aware that personal information has been collected from a child in circumstances where such collection is not permitted, we will take reasonable steps to investigate and address the issue.

Parents or legal guardians who believe that a child has provided personal information to us may contact us using the details in this policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, application functionality, business operations, legal requirements, or data protection practices.

Any updated version will be published on this page with a revised "Last Updated" date.

We encourage customers to review this page periodically to remain informed about how their information is handled.

12. Contact Information

If you have questions, concerns, or requests relating to this Privacy Policy or your personal information, please contact us:

We will review and respond to privacy-related inquiries within a reasonable period and in accordance with applicable legal requirements.

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